Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico.
Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis.
As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel).
Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary).
Policy is mandatory, per person and not refundable.
Operator is obligated to inform all Students/Youths of this charge.
Minimum age requirement for hotel check-in is 18 years of age.
All rooms require one person that is at least 18 when occupied by a 17 year old passenger.
All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest.
No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
Any student group traveling with guests under the age of 18 will require chaperon(s).
One chaperon is required per 1-19 students/youths under the age of 18.
The minimum age requirement for a chaperon is 25.
All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
Please note the legal drinking age in Mexico is 18.
A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.
Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April.
Cash Only.
Policy is mandatory, per person and not refundable.)
New Exclusive Tour for Our Guests:
Starting September 1st, 2025, enjoy the Jungle Cruise Adventure on Laguna Nichupté:
• 90-minute themed boat ride
• Live music, nature & pozol tasting
• Fun for all ages
• Dock tax: $10 USD per person (payable at Oasis Experiences)Veuillez informer l'établissement à l'avance de l'heure à laquelle vous prévoyez d'arriver.
Indiquez cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contactez directement l'établissement.
Les coordonnées figurent sur la confirmation de réservation.
Une pièce d'identité avec photo et une carte de crédit sont requises à l'arrivée.
Les demandes spéciales dépendent des disponibilités et peuvent entraîner des frais supplémentaires.
