Hard Rock Hotel Cancun - All Inclusive Cancún 5★
- Boulevard Kukulcan Km 14.5 Hotel Zone, 77500 Cancún,
Mexico - 
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Hard Rock Hotel Cancun - All Inclusive – What to Know
Hard Rock Hotel Cancun - All Inclusive is a beachfront resort located in Cancún, just 400 metres from Playa Ballenas, offering direct access to a private beach area and featuring an outdoor swimming pool and a fitness centre.
The resort provides spacious rooms and apartments equipped with air conditioning, minibars, balconies with sea or lake views, flat-screen televisions with satellite channels, and private bathrooms that include bathtubs and hairdryers. Some units offer multiple bedrooms while others accommodate up to four beds. Guests have access to garden furniture in the surrounding garden areas.
Guests can enjoy leisure facilities such as billiards, table tennis, tennis courts, and sun loungers on the sun terrace. The spa lounge offers neck massages and pedicure bookings for relaxation after treatments. Dining options include a restaurant serving buffet, continental or American breakfast as well as a snack bar within the dining area.
Additional amenities comprise free WiFi throughout the property, free private parking on-site with continuous security measures including smoke detectors and key card access for safety. The resort also features an elevator servicing all floors along with non-smoking rooms available. Airport transfer services are provided upon request.
Top Amenities
Pet-friendly
On-site parking
Temperature control
Round-the-clock reception
Pool for swimming
Accommodations for families
We invite you to come and visit, and experience a place where hospitality meets comfort.
Rooms: 515Prices and Availability
Select Accommodation
Deluxe Ocean View Double
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- Wi-Fi access
- Clothing storage or cupboard,
- Clothes iron,
- Garbage bins,
- Clothes dryer,
- Climate control,
- Secure safe
- Hair drying equipment,
- Bathroom tissue,
- Body wash,
- Hair conditioner,
- Bathtub,
- Hair cleanser,
- Ensuite bathroom
- TV with satellite channels,
- Television with flat screen,
- Safety deposit box for laptops,
- Phone
- Tea and Coffee making facilities,
- Bottled water,
- Mini refrigerator
- Wake-up call service/Alarm clock,
- Electronic key card access,
- Bath towels
- Outdoor terrace,
- Ocean view
- Elevator access
- Fire alarm
- Complimentary access to the fitness center
Size: 40 m2
Bedroom 1 - Double bed
Number of guests: 4 
Deluxe Lagoon View Double
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Size: 40 m2
Bedroom 1 - Double bed
Number of guests: 4
Deluxe Family Lagoon View (Two Bedroom)
Amenities and photos
Size: 80 m2
Bedroom 1 - Double bed
Bedroom 2 - Large bed (King size)
Number of guests: 5
Deluxe Lagoon View King
See full details
Size: 40 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 3
Diamond Ocean View King
Details, photos, amenities
Size: 40 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 3
King Room with Sea View
Details, photos, amenitiesSize: 40 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 3
Deluxe Family Ocean View - Two Bedroom
View room detailsSize: 80 m2
Bedroom 1 - Double bed, Large bed (King size)
Number of guests: 5
Deluxe Family Ocean View Double Beds - Two Bedroom
Check detailsSize: 80 m2
Bedroom 1 - Double bed
Number of guests: 6
Deluxe King Room
Details, photos, amenitiesSize: 40 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 2
Double Room
Amenities and photosSize: 40 m2
Bedroom 1 - Double bed
Number of guests: 4
Deluxe King Room Classic
View room detailsBedroom 1 - Large bed (King size)
Number of guests: 3
Deluxe Double Room Classic
See full detailsBedroom 1 - Double bed
Number of guests: 4
Deluxe King Lagoon View Classic
More informationBedroom 1 - Large bed (King size)
Number of guests: 3
Deluxe Double Lagoon View Classic
More informationBedroom 1 - Double bed
Number of guests: 4
Deluxe King Ocean View Classic
View room detailsBedroom 1 - Large bed (King size)
Number of guests: 3
Deluxe Double Ocean View Classic
Check detailsBedroom 1 - Double bed
Number of guests: 4
Diamond Ocean View King Classic
More informationBedroom 1 - Large bed (King size)
Number of guests: 2
Deluxe Family Lagoon View Two-Bedroom Classic
Check detailsBedroom 1 - Double bed
Bedroom 2 - Double bed
Number of guests: 5
Deluxe Family Ocean View Two-Bedroom Double Beds Classic
Expand detailsBedroom 1 - Double bed
Number of guests: 6
Deluxe Family Ocean View Classic -Two bedroom
Room features & gallerySize: 80 m2
Bedroom 1 - Single bed
Number of guests: 5
Rock Royalty Ocean View King
Details, photos, amenitiesSize: 40 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 2
Guest Facilities
General
- Car park
- Animals permitted
- Complimentary car park
- On-site parking
- Exclusive parking
- Wireless internet access throughout the property
Activities
- Tennis facility
- Golf course (within 3 kilometers)
- Pool table
- Ping pong
- Equipment for tennis
- Seaside
- Live musical performances
- Live sports events (televised)
Services
- Online services
- Wireless Internet
- Complimentary Wi-Fi
Food & Drink
- Dining area
- In-room dining
- Lounge
- Breakfast served in the room
- Refreshment stand
- Children's meals
- Child-friendly buffet options
- Wine and champagne
- Fresh fruit
- On-site coffee shop
Pool and wellness
- Gymnasium
- Relaxation and wellness center
- Body massage
- Whirlpool bath
- Exterior pool
- Private beach zone
- Year-round outdoor pool
- Beachside
- Water slides
- Edgeless pool
- Scenic pool
- Swim-up bar
- Shallow swimming area
- Beach chairs or sun loungers
- Sunshades
- Enclosed pool area
- Aesthetic treatments
- Skin care services
- Hair removal services
- Cosmetic services
- Hair care treatments
- Hand grooming
- Foot grooming
- Hair trimming
- Hair dyeing
- Hair arranging
- Body care treatments
- Body cocoon
- Spa amenities
- Spa resting area
- Spa and wellness packages
- Back rub
- Cervical massage
- Massage for couples
- Entire body massage
- Physical fitness
- Yoga sessions
- Fitness and spa changing rooms
- Children's pool
- Pool for swimming
- Swimming facility
Transport
- Airport transportation
- Shuttle service (extra fee)
- Airport transportation (additional fee)
- Handicap-accessible parking
- Airport pick-up service
- Airport drop-off service
- Transportation service
Reception services
- Round-the-clock reception
- Quick check-in/check-out
- Attended parking service
- Travel information desk
- Baggage holding area
- On-site cash dispenser
- Personalized guest services
- Secure storage compartments
- Billing statement available
Common areas
- Garden area
- Recreational room
- Sundeck
- Patio furniture
Entertainment and family services
- Childcare/babysitting services
- Playground for children
- Sing-along activity
- Recreational personnel
- Children's activity group
- Nighttime amusement
- Indoor recreation space
- Outdoor play equipment for children
Cleaning services
- Washing service
- Clothes dry cleaning
- Garment ironing service
- Pants pressing
- Everyday cleaning service
Business facilities
- Conference/event spaces
Shops
- Hair salon and beauty parlor
- Convenience store within the premises
Miscellaneous
- No smoking rooms
- Amenities for guests with disabilities
- Rooms for families
- Elevator
- Climate control system
- Assigned smoking zone
- Accessible for wheelchairs
- Restroom with support rails
- Elevated toilet
- Animal feeding dishes
- Electronic key card entry
Safety & security
- Secure storage locker
- Round-the-clock security
- Security alert system
- Fire detection alarms
- Surveillance cameras in shared spaces
- Exterior video surveillance
- Emergency fire suppression devices
Safety features
- Personnel adhere to all safety guidelines set by local authorities
- Availability of first aid kits
- Connection to healthcare professionals
Physical distancing
- Non-cash payment options
Internet
- Complimentary WiFi!
- The property offers internet services with free WiFi available in all areas.
Parking
- Complimentary parking!
- The facility offers free on-site parking with dedicated private and accessible parking areas.
Property Rules
Check-in
- From 15:00 hours
Check-out
- Until 12:00 hours
Pets
- Pets are not permitted.
Important informationPlease note that the Family Room at this hotel is only available for people travelling with children.
Infants from 0-3 years old are free
All children from 4 to 17 years old extra charges apply
When travelling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation.
Please inform in advance of your expected arrival time. At Hard Rock Hotel Cancun - All Inclusive, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Hard Rock Hotel Cancun - All Inclusive, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Hard Rock Hotel Cancun - All Inclusive, all special requests are subject to availability and may incur additional charges.
At Hard Rock Hotel Cancun - All Inclusive, guests under 18 may only check in if accompanied by a parent or legal guardian.
In case of early departure, Hard Rock Hotel Cancun - All Inclusive will charge the full amount for your stay.
Contact methodsTraveler Reviews
Check guest reviews about Hard Rock Hotel Cancun - All Inclusive
All reviews in one place!
The location was good, offering convenient access to nearby attractions. The room was very good and the hotel provided numerous amenities for entertainment. A large swimming pool and evening activities contributed to a fun atmosphere. Staff members were friendly and helpful throughout the stay. The hotel also offered 24-hour room service and maintained clean facilities.