La casa los alcatraces Cancún 4★
- Calle 5 Alcatraces 49, 77500 Cancún,
Mexico - 
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La casa los alcatraces – General Info
La casa los alcatraces is a 4-star hotel located in Cancún, offering continental breakfast and free WiFi along with concierge services and a tour desk. It provides convenient access to Cancun Bus Station, Cancun Government Palace, and Cristo Rey Church, with a paid shuttle available from Cancún International Airport.
The hotel features air-conditioned double rooms equipped with one or two beds, wardrobes, heating, and fans. Each room includes a private bathroom with a shower, hairdryer, free toiletries, and safety features such as an emergency cord. Guests can enjoy amenities like flat-screen TVs for media entertainment and coffee stations for refreshment.
Public areas provide complimentary Wi-Fi along with board games and puzzles for leisure. The living spaces include desks suitable for work or study alongside microwaves in the common area. Accessibility is addressed through non-smoking accommodations that offer allergy-free rooms as well as restrooms fitted with grab bars. Safety measures include an active alarm system and hand sanitizing stations throughout the property.
Top Amenities
Complimentary WiFi
Pet-friendly
Housekeeping services daily
Round-the-clock reception
Smoke-free property
Airport transportation
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Rooms: 8Prices and Availability
Accommodation Offer
Deluxe Double Room
Room features & gallery
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- Electric fan,
- Indoor heating,
- Climate control,
- Clothing storage or cupboard,
- Work desk
- Ensuite bathroom,
- Bathroom tissue,
- Complimentary toiletries,
- Hair drying equipment,
- Shower facilities,
- Restroom
- Television with flat screen
- Tea and Coffee making facilities,
- Microwave oven
- Morning wake-up call,
- Bath towels
Bedroom 1 - Double bed
Number of guests: 4 
Deluxe Double Room
Check detailsBedroom 1 - Double bed
Number of guests: 4
Standard Twin Room
See full details
Bedroom 1 - Double bed
Number of guests: 2
Standard Twin Room
Check detailsBedroom 1 - Double bed
Number of guests: 2
Deluxe Double Room (1 adult + 2 children)
Details, photos, amenities
Bedroom 1 - Large bed (King size)
Number of guests: 2
Deluxe Double Room with Balcony
Amenities and photos
Bedroom 1 - Large bed (King size)
Number of guests: 2
Deluxe Double Room
Room overviewBedroom 1 - Large bed (King size)
Number of guests: 2
Superior King Room
Room features & gallery
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 2
Amenities
General
- Animals permitted
Services
- Online services
- Wireless Internet
- Complimentary Wi-Fi
Transport
- Airport transportation
- Vehicle rental
- Shuttle service (extra fee)
- Airport transportation (additional fee)
- Airport pick-up service
- Airport drop-off service
- Transportation service
Reception services
- Round-the-clock reception
- Quick check-in/check-out
- Money exchange
- Travel information desk
- Baggage holding area
- Personalized guest services
- Exclusive check-in/check-out
- Billing statement available
Common areas
- Patio furniture
Entertainment and family services
- Tabletop games and brainteasers
Cleaning services
- Washing service
- Clothes dry cleaning
- Garment ironing service
- Pants pressing
- Everyday cleaning service
Business facilities
- Corporate hub
Miscellaneous
- No smoking rooms
- Amenities for guests with disabilities
- Climate control
- Hypoallergenic room
- Smoke-free property
- Climate control system
- Accessible for wheelchairs
- Restroom with support rails
- Elevated toilet
- Lowered washbasin in bathroom
- Emergency pull cord in restroom
- Visual assistance: Braille
- Visual assistance: Raised signage
- Audio guidance
- Physical key entry
- Electronic key card entry
Safety & security
- Round-the-clock security
- Security alert system
- Fire detection alarms
- Surveillance cameras in shared spaces
- Exterior video surveillance
- Emergency fire suppression devices
Safety features
- Personnel adhere to all safety guidelines set by local authorities
- Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated
- Hand sanitizing stations in guest rooms and essential areas
- Procedures implemented to monitor guest health
- Availability of first aid kits
- Connection to healthcare professionals
- Property provides thermometers for guest use
- Face coverings available for guests
Physical distancing
- Non-cash payment options
- Social distancing guidelines observed
Internet
- Complimentary WiFi!
- The property offers internet services with both standard and free WiFi options.
Parking
- Details about parking facilities are not available.
Guest Guidelines
Check-in
- From 15:00 Until 23:30 hours
Check-out
- From 06:00 Until 11:00 hours
Pets
- Pets are permitted, with the possibility of an additional fee.
Important information
Contact methodsStay Impressions
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