Moon Palace The Grand Cancun All Inclusive Cancún 5★
- Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, 77500 Cancún,
Mexico - 
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Photo Gallery: Moon Palace The Grand Cancun All Inclusive
Moon Palace The Grand Cancun All Inclusive – What to Know
Moon Palace The Grand Cancun All Inclusive is a resort in Cancún, Quintana Roo, featuring a private beach and year-round outdoor pools as its main attractions. Located 14 km from Cancún International Airport and close to La Isla Shopping Mall, it offers extensive leisure options for families and travelers.
The resort provides rooms equipped with air conditioning, flat-screen TVs with streaming services, iPod docks, minibars, tea and coffee makers, and private bathrooms that include walk-in showers, baths, hot tubs, bathrobes, slippers, and free toiletries. Several suites have private entrances along with living areas and kitchens. Some accommodations offer garden views or balconies. Family rooms are also available.
Guests have access to a spa area offering massages and body treatments including foot massages, wellness facilities feature Jacuzzis. A gym is accessible at no extra charge. Water sports facilities are on site alongside free bicycle use and car hire options to explore the surroundings further. Additional amenities include a children's playground, nightclub, poolside bar(s), restaurant(s), valet parking at the entrance plus free parking nearby, Wi-Fi covers all areas of the resort.
Key Advantages
Complimentary parking
Complimentary WiFi
Pool for swimming
Temperature control
Gym
Dining establishment
Secure your perfect getaway with our easy-to-navigate online booking tool at sleephotelscancun.com.
Rooms: 1153Prices and Availability
Room Availability
Grand Deluxe Garden View
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- Towels for the pool,
- Allergy-friendly pillow,
- Whirlpool tub,
- Garbage bins,
- Infant beds,
- Power outlet near the bed,
- Adjoining room(s) available,
- Pillow without feathers,
- Clothing storage or cupboard,
- Sitting area,
- Work desk,
- Secure safe,
- Ceramic or marble flooring,
- Clothes iron,
- Climate control,
- Noise reduction features,
- Clothes drying stand
- Bathtub or shower,
- Footwear for indoors,
- Hair conditioner,
- Bathroom tissue,
- Plush bathrobe,
- Restroom,
- Shower head cover,
- Hair cleanser,
- Complimentary toiletries,
- Hair drying equipment,
- Body wash,
- Tooth cleaning brush,
- Bathtub,
- Ensuite bathroom,
- Shower facilities
- AM/FM Radio,
- Television with cable channels,
- Phone,
- Television,
- Television with flat screen,
- On-demand streaming service (e.g. Netflix),
- Safety deposit box for laptops
- Tea and Coffee making facilities,
- Bottled water,
- Mini refrigerator,
- Eating table,
- Coffee maker,
- Vino or sparkling wine,
- Wine goblets,
- Chocolates or biscuits
- Bed linens,
- Morning wake-up call,
- Access to executive lounge,
- Electronic key card access,
- Storage lockers,
- Wake-up call service/Alarm clock,
- Bath towels,
- Clock with alarm
- Outdoor terrace,
- View of the garden
- Entire unit accessible for wheelchairs,
- Elevated toilet seat,
- Top levels reachable by lift,
- Wheelchair-accessible shower,
- Sink at a lower height,
- Shower seating,
- Bathroom emergency pull cord,
- Toilet equipped with grab bars,
- Step-free shower,
- Modified bathtub
- Fire alarm
- Complimentary access to the fitness center
Size: 77 m2
Bedroom 1 - Double bed
Number of guests: 4 
Grand Swim Up Suite Garden View
Amenities and photos
Size: 77 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 4
Grand Family Suite Garden View
Amenities and photos
Size: 154 m2
Bedroom 1 - Double bed, Extra-large double bed (Super-king size)
Number of guests: 6
Grand Presidential Suite
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Size: 200 m2
Bedroom 1 - Double bed
Bedroom 2 - Extra-large double bed (Super-king size)
Number of guests: 6
Grand Honeymoon Suite - King Size Bed
Full description
Size: 77 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 2
Grand Governor Suite - King Size Bed
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Size: 151 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 4
Grand Deluxe Garden View
Full description
Size: 77 m2
Bedroom 1 - Double bed
Number of guests: 4
Grand Deluxe Suite Garden View - Get 3 Free Nights at Punta Cana
See full detailsSize: 77 m2
Bedroom 1 - Double bed, Extra-large double bed (Super-king size)
Number of guests: 4
Services and Facilities
General
- Car park
- Complimentary car park
- On-site parking
- Exclusive parking
- Wireless internet access throughout the property
Activities
- Tennis facility
- Golf course (within 3 kilometers)
- Angling
- Pool table
- Ping pong
- Biking
- Tenpin bowling
- Equestrian activities
- Underwater exploration
- Miniature golf
- Aquatic amusement park
- Equipment for tennis
- Seaside
- Guided bicycle tours
- Socializing during happy hours
- Cultural tours or workshops
- Culinary classes
- Live musical performances
- Live sports events (televised)
- Group exercise classes
Services
- Online services
- Wireless Internet
- Complimentary Wi-Fi
Food & Drink
- Dining area
- In-room dining
- Lounge
- Breakfast served in the room
- Refreshment stand
- Customized dietary menus (upon request)
- Children's meals
- Child-friendly buffet options
- Wine and champagne
- Fresh fruit
- On-site coffee shop
Pool and wellness
- Steam room
- Gymnasium
- Relaxation and wellness center
- Body massage
- Whirlpool bath
- Exterior pool
- Private beach zone
- Year-round outdoor pool
- Pool play equipment
- Top-floor pool
- Scenic pool
- Temperature-controlled pool
- Swim-up bar
- Beach chairs or sun loungers
- Sunshades
- Enclosed pool area
- Aesthetic treatments
- Skin care services
- Cosmetic services
- Hair care treatments
- Hand grooming
- Foot grooming
- Hair trimming
- Hair dyeing
- Hair arranging
- Body care treatments
- Body exfoliation
- Body cocoon
- Spa amenities
- Steam chamber
- Spa resting area
- Spa and wellness packages
- Back rub
- Cervical massage
- Feet massage
- Massage for couples
- Cranial massage
- Palm massage
- Entire body massage
- Massage recliner
- Physical fitness
- Yoga sessions
- Exercise classes
- Personal fitness coach
- Fitness and spa changing rooms
- Pool for swimming
- Swimming facility
Transport
- Airport transportation
- Vehicle rental
- Shuttle service (extra fee)
- Airport transportation (additional fee)
- Handicap-accessible parking
- Airport pick-up service
- Airport drop-off service
- Transportation service
Reception services
- Round-the-clock reception
- Quick check-in/check-out
- Attended parking service
- Money exchange
- Travel information desk
- Baggage holding area
- On-site cash dispenser
- Exclusive check-in/check-out
- Secure storage compartments
- Billing statement available
Common areas
- Garden area
- Outdoor patio
- Recreational room
- Sacred place
- Sundeck
- Common living room with TV
- Patio furniture
Entertainment and family services
- Childcare/babysitting services
- Playground for children
- Recreational personnel
- Dance club/Disc jockey
- Children's activity group
- Nighttime amusement
- Tabletop games and brainteasers
- Indoor recreation space
- Outdoor play equipment for children
Cleaning services
- Washing service
- Clothes dry cleaning
- Garment ironing service
- Pants pressing
- Everyday cleaning service
Business facilities
- Conference/event spaces
- Corporate hub
- Facsimile and photocopy services
Shops
- Hair salon and beauty parlor
Miscellaneous
- No smoking rooms
- Amenities for guests with disabilities
- Rooms for families
- Elevator
- Climate control system
- Assigned smoking zone
- Electronic key card entry
Safety & security
- Secure storage locker
- Round-the-clock security
- Security alert system
- Fire detection alarms
- Surveillance cameras in shared spaces
- Emergency fire suppression devices
Safety features
- Personnel adhere to all safety guidelines set by local authorities
- Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated
- Hand sanitizing stations in guest rooms and essential areas
- Procedures implemented to monitor guest health
- Availability of first aid kits
- Connection to healthcare professionals
- Face coverings available for guests
Physical distancing
- Touch-free check-in/check-out
- Non-cash payment options
- Social distancing guidelines observed
- Smartphone application for in-room services
- Protective screens or barriers between employees and guests in relevant areas
Internet
- Complimentary WiFi!
- The property offers internet services with free WiFi available in all areas.
Parking
- Complimentary parking!
- The facility offers free on-site parking with dedicated private and accessible parking areas.
Rules and Regulations
Check-in
- From 15:00 hours
Check-out
- Until 12:00 hours
Pets
- Pets are not permitted.
Important informationPlease present the same credit card used to guarantee your booking when checking in.
At Moon Palace The Grand Cancun All Inclusive, the name on the credit card used for booking must match the guest staying at the property.
Please note that the guest who made the booking must also be present at check-in.
At Moon Palace The Grand Cancun All Inclusive, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Moon Palace The Grand Cancun All Inclusive, all special requests are subject to availability and may incur additional charges.
Contact methodsVerified Reviews
Check guest reviews about Moon Palace The Grand Cancun All Inclusive
All reviews in one place!
The resort spanned over 120 acres and included three sections with access to all facilities when staying at The Grand. Multiple pools were available, including a swim-up suite option that enhanced the experience. Dining options covered various cuisines, with most restaurants receiving high praise except for Indian food. A water park catered mainly to younger children, though some slides were temporarily closed. High-quality alcohol was served at all bars throughout the property.