Moon Palace The Grand Cancun All Inclusive Cancún

★★★★★

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, 77500 Cancún, Mexico

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Free parking on site
Wi-Fi is available free of charge in every room of our property
Property type:
Resort
Online booking

About Moon Palace The Grand Cancun All Inclusive

Moon Palace The Grand Cancun All Inclusive is a resort in Cancún, Quintana Roo, featuring a private beach and year-round outdoor pools as its main attractions. Located 14 km from Cancún International Airport and close to La Isla Shopping Mall, it offers extensive leisure options for families and travelers.

The resort provides rooms equipped with air conditioning, flat-screen TVs with streaming services, iPod docks, minibars, tea and coffee makers, and private bathrooms that include walk-in showers, baths, hot tubs, bathrobes, slippers, and free toiletries. Several suites have private entrances along with living areas and kitchens. Some accommodations offer garden views or balconies. Family rooms are also available.

Guests have access to a spa area offering massages and body treatments including foot massages, wellness facilities feature Jacuzzis. A gym is accessible at no extra charge. Water sports facilities are on site alongside free bicycle use and car hire options to explore the surroundings further. Additional amenities include a children's playground, nightclub, poolside bar(s), restaurant(s), valet parking at the entrance plus free parking nearby, Wi-Fi covers all areas of the resort.

On sleephotelscancun.com, you can get to know what we offer, browse photos, and read authentic guest reviews.

Rooms: 1153

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Rooms & Availability

Grand Deluxe Garden View

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Photo gallery - Grand Deluxe Garden View

Room Amenities

  • Secure safe,
  • Whirlpool tub,
  • Noise reduction features,
  • Work desk,
  • Infant beds,
  • Clothes drying stand,
  • Towels for the pool,
  • Garbage bins,
  • Pillow without feathers,
  • Adjoining room(s) available,
  • Climate control,
  • Clothes iron,
  • Clothing storage or cupboard,
  • Allergy-friendly pillow,
  • Sitting area,
  • Power outlet near the bed,
  • Ceramic or marble flooring

Bathroom

  • Hair drying equipment,
  • Tooth cleaning brush,
  • Ensuite bathroom,
  • Shower facilities,
  • Plush bathrobe,
  • Bathtub,
  • Body wash,
  • Bathroom tissue,
  • Complimentary toiletries,
  • Bathtub or shower,
  • Footwear for indoors,
  • Restroom,
  • Hair conditioner,
  • Hair cleanser,
  • Shower head cover

Media & Technology

  • Television,
  • Phone,
  • Safety deposit box for laptops,
  • AM/FM Radio,
  • Television with cable channels,
  • Television with flat screen,
  • On-demand streaming service (e.g. Netflix)

Food & Drink

  • Bottled water,
  • Chocolates or biscuits,
  • Wine goblets,
  • Coffee maker,
  • Tea and Coffee making facilities,
  • Mini refrigerator,
  • Vino or sparkling wine,
  • Eating table

Services & Extras

  • Morning wake-up call,
  • Storage lockers,
  • Wake-up call service/Alarm clock,
  • Bath towels,
  • Bed linens,
  • Electronic key card access,
  • Clock with alarm,
  • Access to executive lounge

Outdoor & View

  • View of the garden,
  • Outdoor terrace

Accessibility

  • Modified bathtub,
  • Entire unit accessible for wheelchairs,
  • Top levels reachable by lift,
  • Toilet equipped with grab bars,
  • Step-free shower,
  • Bathroom emergency pull cord,
  • Shower seating,
  • Wheelchair-accessible shower,
  • Sink at a lower height,
  • Elevated toilet seat

Safety & security

  • Fire alarm

Exclusive services

  • Complimentary access to the fitness center
Photo gallery - Grand Swim Up Suite Garden View
Photo gallery - Grand Family Suite Garden View
Photo gallery - Grand Presidential Suite
Photo gallery - Grand Honeymoon Suite - King Size Bed
Photo gallery - Grand Governor Suite - King Size Bed
Photo gallery - Grand Deluxe Garden View
Details and photos

Amenities

General

General

  • Car park
  • Complimentary car park
  • On-site parking
  • Exclusive parking
  • Wireless internet access throughout the property
Activities

Activities

  • Tennis facility
  • Golf course (within 3 kilometers)
  • Angling
  • Pool table
  • Ping pong
  • Biking
  • Tenpin bowling
  • Equestrian activities
  • Underwater exploration
  • Miniature golf
  • Aquatic amusement park
  • Equipment for tennis
  • Seaside
  • Guided bicycle tours
  • Socializing during happy hours
  • Cultural tours or workshops
  • Culinary classes
  • Live musical performances
  • Live sports events (televised)
  • Group exercise classes
Services

Services

  • Online services
  • Wireless Internet
  • Complimentary Wi-Fi
Food & Drink

Food & Drink

  • Dining area
  • In-room dining
  • Lounge
  • Breakfast served in the room
  • Refreshment stand
  • Customized dietary menus (upon request)
  • Children's meals
  • Child-friendly buffet options
  • Wine and champagne
  • Fresh fruit
  • On-site coffee shop
Pool and wellness

Pool and wellness

  • Steam room
  • Gymnasium
  • Relaxation and wellness center
  • Body massage
  • Whirlpool bath
  • Exterior pool
  • Private beach zone
  • Year-round outdoor pool
  • Pool play equipment
  • Top-floor pool
  • Scenic pool
  • Temperature-controlled pool
  • Swim-up bar
  • Beach chairs or sun loungers
  • Sunshades
  • Enclosed pool area
  • Aesthetic treatments
  • Skin care services
  • Cosmetic services
  • Hair care treatments
  • Hand grooming
  • Foot grooming
  • Hair trimming
  • Hair dyeing
  • Hair arranging
  • Body care treatments
  • Body exfoliation
  • Body cocoon
  • Spa amenities
  • Steam chamber
  • Spa resting area
  • Spa and wellness packages
  • Back rub
  • Cervical massage
  • Feet massage
  • Massage for couples
  • Cranial massage
  • Palm massage
  • Entire body massage
  • Massage recliner
  • Physical fitness
  • Yoga sessions
  • Exercise classes
  • Personal fitness coach
  • Fitness and spa changing rooms
  • Pool for swimming
  • Swimming facility
Transport

Transport

  • Airport transportation
  • Vehicle rental
  • Shuttle service (extra fee)
  • Airport transportation (additional fee)
  • Handicap-accessible parking
  • Airport pick-up service
  • Airport drop-off service
  • Transportation service
Reception services

Reception services

  • Round-the-clock reception
  • Quick check-in/check-out
  • Attended parking service
  • Money exchange
  • Travel information desk
  • Baggage holding area
  • On-site cash dispenser
  • Exclusive check-in/check-out
  • Secure storage compartments
  • Billing statement available
Common areas

Common areas

  • Garden area
  • Outdoor patio
  • Recreational room
  • Sacred place
  • Sundeck
  • Common living room with TV
  • Patio furniture
Entertainment and family services

Entertainment and family services

  • Childcare/babysitting services
  • Playground for children
  • Recreational personnel
  • Dance club/Disc jockey
  • Children's activity group
  • Nighttime amusement
  • Tabletop games and brainteasers
  • Indoor recreation space
  • Outdoor play equipment for children
Cleaning services

Cleaning services

  • Washing service
  • Clothes dry cleaning
  • Garment ironing service
  • Pants pressing
  • Everyday cleaning service
Business facilities

Business facilities

  • Conference/event spaces
  • Corporate hub
  • Facsimile and photocopy services
Shops

Shops

  • Hair salon and beauty parlor
Miscellaneous

Miscellaneous

  • No smoking rooms
  • Amenities for guests with disabilities
  • Rooms for families
  • Elevator
  • Climate control system
  • Assigned smoking zone
  • Electronic key card entry
Safety & security

Safety & security

  • Secure storage locker
  • Round-the-clock security
  • Security alert system
  • Fire detection alarms
  • Surveillance cameras in shared spaces
  • Emergency fire suppression devices
Safety features

Safety features

  • Personnel adhere to all safety guidelines set by local authorities
  • Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated
  • Hand sanitizing stations in guest rooms and essential areas
  • Procedures implemented to monitor guest health
  • Availability of first aid kits
  • Connection to healthcare professionals
  • Face coverings available for guests
Physical distancing

Physical distancing

  • Touch-free check-in/check-out
  • Non-cash payment options
  • Social distancing guidelines observed
  • Smartphone application for in-room services
  • Protective screens or barriers between employees and guests in relevant areas

Internet

  • Complimentary WiFi!
  • The property offers internet services with free WiFi available in all areas.

Parking

  • Complimentary parking!
  • The facility offers free on-site parking with dedicated private and accessible parking areas.

House Rules

Check-in

  • From hours

Check-out

  • Until hours

Pets

  • Pets are not permitted.
Important information
Please note that if the deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.

Please present the same credit card used to guarantee your booking when checking in.

At Moon Palace The Grand Cancun All Inclusive, the name on the credit card used for booking must match the guest staying at the property.

Please note that the guest who made the booking must also be present at check-in.
At Moon Palace The Grand Cancun All Inclusive, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Moon Palace The Grand Cancun All Inclusive, all special requests are subject to availability and may incur additional charges.
Contact methods
☎ telephone
@ E-mail

Reviews

Check guest reviews about Moon Palace The Grand Cancun All Inclusive
All reviews in one place!

Brendan 11 - 2025
9/10

The resort spanned over 120 acres and included three sections with access to all facilities when staying at The Grand. Multiple pools were available, including a swim-up suite option that enhanced the experience. Dining options covered various cuisines, with most restaurants receiving high praise except for Indian food. A water park catered mainly to younger children, though some slides were temporarily closed. High-quality alcohol was served at all bars throughout the property.

ℹ) Reviews represent the subjective opinions of users, not sleephotelscancun.com, and may differ from our assessment of Moon Palace The Grand Cancun All Inclusive

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FAQ

What are the coordinates?

Use the GPS coordinates: 20.98824, -86.829241 to reach the destination.

Does Moon Palace The Grand Cancun All Inclusive have a pool?

Yes, Moon Palace The Grand Cancun All Inclusive has a pool.

Does Moon Palace The Grand Cancun All Inclusive have a rooftop pool?

Yes, a rooftop pool is available.

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