Enigmatic Hotel Experience Cancún 5★
- Calle Mero #16, SM 03, Mz 02 Lote 15, 77500 Cancún,
Mexico - 
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Enigmatic Hotel Experience – Property Details
Enigmatic Hotel Experience is a 5-star hotel located in Cancún, offering air-conditioned rooms with garden views and an outdoor swimming pool for guest recreation.
The accommodation features double rooms and suites equipped with private bathrooms that include showers, hairdryers, and complimentary toiletries such as soap and conditioner. Each unit has a flat-screen TV with streaming services like Netflix, a wardrobe or closet, and conveniences including tea and coffee makers or minibars. Linens and towels are provided in every room.
Guests can enjoy the sun terrace and furnished outdoor areas on the premises. Wellness facilities include a spa area offering massage packages including full body treatments, as well as a steam room. Recreational activities available nearby comprise snorkeling equipment rental, recreational diving, bike tours, and car rental services.
Enigmatic Hotel Experience provides dining options featuring Mexican cuisine alongside pizza and local dishes served at its restaurant. Breakfast is offered à la carte with continental or American choices, vegetarian and gluten-free meals are also available upon request. The property maintains adult-only accommodations with non-smoking rooms throughout.
Guest services include free Wi-Fi in public areas, concierge assistance from the front desk operating 24 hours, an ATM onsite, paid airport shuttle service from Cancún International Airport located 18 km away, free parking on site, contactless check-in/out procedures using electronic key cards for access security complemented by smoke detectors in each room. Complimentary bottled water is provided to guests along with hand sanitizer amenities.
Property Assets
Smoke-free property
Outdoor swimming pool
Round-the-clock reception
Complimentary parking
Housekeeping services daily
Dining establishment
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Rooms: 18Search Accommodation
Room Availability
Deluxe King Room
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- Clothing storage or cupboard,
- Climate control
- Hair conditioner,
- Restroom,
- Complimentary toiletries,
- Hair drying equipment,
- Bathroom tissue,
- Hair cleanser,
- Shower facilities,
- Body wash,
- Ensuite bathroom
- Television with flat screen,
- Television,
- Pay-per-view television channels,
- On-demand streaming service (e.g. Netflix)
- Tea and Coffee making facilities,
- Coffee maker,
- Bottled water
- Bed linens,
- Electronic key card access,
- Bath towels
- View of the garden
- Fire alarm
- Hand sanitizer provided
- Personal concierge assistance
Size: 45 m2
Bedroom 1 - Extra-large double bed (Super-king size)
Number of guests: 2 
Standard Double Room
Full descriptionSize: 40 m2
Bedroom 1 - Large bed (King size)
Number of guests: 2
Deluxe Suite
Details, photos, amenitiesSize: 50 m2
Bedroom 1 - Large bed (King size)
Number of guests: 2
Guest Facilities
General
- Car park
- Complimentary car park
- Wireless internet access throughout the property
Activities
- Scuba diving
- Underwater exploration
- Guided bicycle tours
Services
- Online services
- Wireless Internet
- Complimentary Wi-Fi
Food & Drink
- Dining area
- Lounge
- Grilling amenities
- On-site coffee shop
Pool and wellness
- Relaxation and wellness center
- Body massage
- Turkish bath
- Exterior pool
- Year-round outdoor pool
- Beach chairs or sun loungers
- Spa amenities
- Spa and wellness packages
- Back rub
- Cervical massage
- Feet massage
- Entire body massage
- Pool for swimming
- Swimming facility
Transport
- Airport transportation
- Vehicle rental
- Shuttle service (extra fee)
- Airport transportation (additional fee)
- Transportation service
Reception services
- Round-the-clock reception
- Travel information desk
- Baggage holding area
- On-site cash dispenser
- Personalized guest services
- Billing statement available
Common areas
- Garden area
- Sundeck
- Patio furniture
Entertainment and family services
- Recreational personnel
Cleaning services
- Everyday cleaning service
Miscellaneous
- No smoking rooms
- Smoke-free property
- Climate control system
- Assigned smoking zone
- Only for adults
- Electronic key card entry
Safety & security
- Fire detection alarms
- Surveillance cameras in shared spaces
- Exterior video surveillance
- Emergency fire suppression devices
Safety features
- Personnel adhere to all safety guidelines set by local authorities
- Hand sanitizing stations in guest rooms and essential areas
- Availability of first aid kits
Physical distancing
- Touch-free check-in/check-out
- Non-cash payment options
Internet
- Complimentary WiFi!
- The property offers internet services with free WiFi available in all areas.
Parking
- Complimentary parking!
- Free parking is offered.
Accommodation Policies
Check-in
- From 15:00 Until 00:00 hours
Check-out
- From 01:00 Until 12:00 hours
Pets
- Pets are not permitted.
Important information
Contact methodsVerified Reviews
Check guest reviews about Enigmatic Hotel Experience
All reviews in one place!
The hotel featured stylish and spacious rooms with a boho vibe and good air conditioning. The staff provided professional and helpful service, including assistance during difficult situations. Breakfast was delicious, with options for take-away when needed. The location was central, near the harbor and city center, with convenient access to public transport. A small fridge in the room allowed for keeping water cool.